Technical writing is only one component of a complete product documentation system. Management of not only the projects, but of the many elements and pieces that go into information products is critical to maintaining an effective, efficient, and productive documentation endeavor. Consider the many pieces of documentation that often accompany a product, from user instructions to warranties (if applicable) and feedback information. Then consider how many drafts, versions, or even variations of a final document may exist depending on model options, etc. that a product may offer.
Managing user content requires careful design and planning to gain the most benefit. At The Write Connection, we have a proven track record of managing extensive libraries of client information products and ensuring that any item can be located at any time. We use database driven systems to track and verify document changes and make sure all development and progress is tracked and verified. TWC believes that in order to support and enhance the business in which it is created, there is more to developing information products than just technical writing.